![]() ![]() Our mailing server will share each "wait" response it receives with the Postmark app, and this will result in a "Delayed" event in your account. Usually, this occurs because the recipient server is temporarily too busy, or overwhelmed by mail. In this case, our mailing server is able to connect to the recipient server and receive responses from it, but the response is specifically telling us to "wait" in some way. That said, if you notice a sudden and significant increase in Processed messages for a specific email provider, do let our team know and we can investigate that further. When a message is stuck as Processed, usually there is not much that can be done except waiting. Usually in such cases they will eventually provide either a “Delayed” or “Bounce” message to acknowledge the issue. Alternatively, it could be that the mail server is having a temporary problem accepting messages which will resolve after a short period of time. If you're seeing the message “stuck” at Processed for an extended period of time, it means the recipient's mail server is holding on to your message for a while as it checks over things like the message content or your sending reputation. Once the message reaches the recipient server it will either:- confirm it’s accepted the message for delivery (results in a “Delivered” event)- reject the message (results in one of the “Bounce” sub-category events)- ask us to “wait” Our mailing servers are then working to hand off the message to the recipient's server (for a more fun description of this journey, check out When you see a message as being Processed, that means the Postmark app has successfully handed off the message to our mailing servers. If this happens, we reach out to you (or your account owner), so please check your inbox for messages sent by Postmark, or contact us if you’re not able to find any. Your account or Message Stream sending was paused (e.g. Status Page to confirm if this is the case. If the message appears as Queued it could signalize one of the following things:- Postmark itself is experiencing trouble with processing your emails - check our Queued #Ī message that shows as "Queued" was accepted by Postmark but has not yet been sent to the recipient. Once you’ve identified the relevant message in the Activity list, you can click into it to find all the events related to that message, and the times at which they occurred. For the data we do receive and error codes we log accordingly, please refer to the Bounces section for more details. If a connection error occurs before the message data reaches us. ![]() If you’re sending emails via SMTP, we will log error codes in the UI as descriptive SMTP API errors. The response code we sent to you when you submitted the message request. You would need to reference your own logs to review If you’re sending messages using our API and the message doesn’t appear at all in Postmark’s Activity, it means it was never accepted for sending. You can’t see any email activity for your recipient? Pro tip: You can use time based filters, or reference the “Subject” parameter on the results to find the message you’re looking for. You can adjust this timeframe from 7 to 365 days with our Retention Add-on. ![]() Your activity retention period - which is 45 days by default. You can enter the recipient’s address in the search bar and we will show you all message events for that recipient, as long as they occurred within When a recipient says they didn't receive the message you sent through Postmark, the first place to check is the Activity tab of the relevant Message Stream. We’ve decided to outline a few quick steps that will quickly shed light on what happened to the “lost” email and help you earn the badge of a deliverability detective in no time! Finding the message in Postmark # ![]() In fact, sometimes the message wasn’t even sent to the recipient to begin with. There can be more than one correct answer, and a lot of times the question itself is misleading, as the recipient not seeing the email in their inbox is not the same as the email not being delivered. One of the most common questions in the world of email has to be the infamous “why didn’t this recipient receive my message?”. ![]()
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